A+ Computer Maintenance and Repair

Updated June 1, 2011


Standards (include state core numbers)




Standard 1.0 Personal Computer Components 

Section A: Certification Standards
· A+ Test Versions
· Testing Locations and Information


Section B: Visible PC
· Computer Hardware
· System Unit Overview
· Connectors
· Sound Connectors
· New System Unit Connectors

  Overview of the A+ Certification


Identify components of the Personal Computer


Correctly install components into a PC

Computer Basics worksheet


Take apart a PC and rebuild it.  Make sure that it can still boot and that it is ready for an operating system to load.


Standard 1.0 Personal Computer Components 

Section C: System Unit
· Inside the System Unit
· Motherboard Components
· Electrostatic Discharge
· Power Supply and Cables

Section D: CPU Overview
· Data Bus
· Counting in Binary
· Clock Speed
· Program Commands
· Address Bus
· Line of Code

Section A: System Build
· Assembly
· Case Components
· Mounting the Motherboard
· Fan Mounting
· Power Supply Installation

Price parts to construct a Personal Computer System.


Upgrade a computer system

Research components’ prices and compatibility.


Correctly determine an upgrade for a CPU, Motherboard and RAM for a computer.


3.0 Operating Systems

Section A: Modern Operating Systems
· Types and Function
· User Interfaces
· Partitioning and Formatting
· Network Support
· Domains, Workgroups, and Applications

Section B: Operating Systems
· File Allocation Table
· Windows History
· System Versions
· Linux/UNIX/Uuntu
· Macintosh OSX

Section C: Installing and Upgrading
· Installation Checklist
· Clean Install
· Partitions, Service Packs, Updates

Section D: Installing Windows
· CMOS Setup
· Partition and Format Setup
· Product Codes
· Windows XP Setup
· Settings and Users

Section E: Finalizing Installation
· Installing Drivers and Devices
· Installing DirectX Video Cards
· Activation, Updates, Options Software

Learn the requirements for different operating systems


Install Windows on a clean machine.


Configure settings with Windows XP and Windows Vista.

Install Windows XP on a clean machine.


Install Windows Vista on a clean machine.



Configure users and passwords.


2.0 Laptop and Portable

Section A: Laptops vs. Desktops
· Internal Components
· Hard Drive
· External Monitor
· Function Keys
· Power Settings
· Monitor
· Port Replicator
· Power and Batteries

Section B: Troubleshooting Laptops
· AC Adaptor
· Power Checklist
· Multimeter
· Testing Process
· Connecting to a Laptop
· Infrared Port
· Devices
· Diagnosis Checklist
· Input Devices

Determine differences and uses for portable devices.


Diagnose problems with laptops and repair operating system issues.

Configure the power settings of the Laptop


Run a disk cleanup  and disk defragment.


Devices 4.0 Printers and Scanners


Section C: Printers
· Dot Matrix
· Inkjet
· Laser
· Toner
· Laser Printer Diagram
· Other Printer Types

Section D: Installing Printers
· Printer Installation
· Installing Print Drivers

Section E: Printer Settings and Maintenance
· Print Options
· Printer Features
· Toner Cartridges
· Scheduled Maintenance
· Print Problems

Section F: Scanners
· Overview
· Scanner Maintenance

Know the different types of printers and their uses.


Understand the process of laser printers and how to trouble-shoot any problems with them.


Understand how to install and configure a local printer.

Install a local printer.

Configure the settings on a computer to allow print sharing.

Print test pages from installed software.


5.0 Networks

Section A: Networking
· Network Cables
· Cat Levels
· Fiber-Optic Cable
· Fire Ratings
· Network Connectors

Section B: Hardware Technology
· Network Connections
· MAC Address Details
· Packets
· Ethernet Standard
· 10Base-T
· 100Base-T
· 1000Base-T
· Network Card Settings
· Network Hub

Section C: Wireless
· Wireless Options
· Wireless Access Points
· Connecting to a Wireless Network
· Cellular Wireless
· Bluetooth Introduction
· Working with Bluetooth

Know the different types of network topology.


Understand the differences in Ethernet technologies and Wireless technologies.


Trouble-shoot problems with a network using the OSI model.

Create a small network of 4 computers using a switch and Ethernet cables.


Configure a wireless NIC to connect to the wireless system.


Configure a wireless router.


6.0 Security

Section A: Security
· Passwords
· Security Devices

Section B: Protecting Your PC
· Security Review
· Virus Definition
· More Definitions
· Software Firewall
· avast!
· Locking and Encryption
· Policies

Section C: Protecting Your Network
· Wireless Security
· Encryption
· DHCP Server
· Social Engineering
· This Old PC

Identify current issues with ethics and security.


Identify types of attacks and solutions or preventions to those attacks.

Update Windows and Virus Definition files.


Download and install a malware protection application.


7.0 Safety and Environmental Issues


Section E: Safety
· Safe Working Environment
· Dangerous Components
· Accidents
· Disposables


8.0 Communication and Professionalism


Section A: Importance of Communication Skills
· Being a Powerful Communicator
· Improved Quality, Reduced Costs

Section B: Communications Theory
· Communication Formulas
· Communication Process
· Three Perceived Elements
· Tone of Voice
· Body Language
· Environment
· Communication Roles

Know what components must be recycled.


Develop interpersonal skills and communication skills as applied to working on-site.

Role-play different potential business situations.


Review Content for A+ Certification Exam

Review Standards from the beginning

Take the A+ Certification Essentials Exam