MultiMedia/Business Communications
Course Number: 4340-5

Last updated on Friday, November 2, 2001  

Month Content Skills Assessment
August-Setember
  • Written Communications
  • Learning PowerPoint
  • Introduction to PowerPoint
  • Request Letters
  • Bad News Letters
  • Memos & E-mail
  • Introducing Yourself PowerPoint Presentation
  • Writing Letters, Memos, and E-mail
October
  • Informational Reading
  • Basic Business Etiquette
  • SQ3R Reading Strategy
  • Internet Reading
  • Reading for Information
  • SQ3R Sympathy Article
  • Writing Outline for Sympathy Presentation
  • Write one-page opinion on Internet Articles
  • Research Assigned Etiquette Topic
  • Develop Etiquette Presentation
November
  • Oral Communications
  • Public Speaking
  • Writing an Effective Speech
  • Delivering a  Speech
  • Evaluating a Speaker
  • Impromptu Speaking
  • Study Speech Writing
  • Content, Organization, and Delivery
  • Write a 2 1/2 minute speech on an assigned topic
  • Deliver a Prepared Speech
  • Peer  Evaluations
  • Impromptu Speeches
December
  • Human Relations and Interpersonal Skills
  • Conflict Resolution
  • Types and Impact of Discrimination 
  • Passive, Assertive, and Aggressive Behaviors
  • Self-Esteem
  • Exercises in Self-Esteem
  • Conflict Resolution Case Studies and Role Plays
January
  • Development of Personal Ethics
  • Customer-Based Communication and Relationships
  • Employment Communication Skills
  • Defining and Discovering Ethics
  • Motivation of Human Behavior
  • Customer Service
  • Supervison Techniques
  • Goal Setting
  • Customer Service Role Plays
  • Create an Employment Portfolio
  • State Competency Exam
February
March
April
May-June